Plakado Barbershop is an online booking platform operated in the Republic of the Philippines. These Terms are governed by Philippine law, including the statutes cited in Section 7 below.

1. Acceptance of Terms

By creating an account with Plakado Barbershop, you agree to be bound by these Terms & Conditions. If you do not agree, please do not register or use our services.

Under Republic Act No. 8792 (Electronic Commerce Act of 2000), your electronic acceptance of these Terms — by ticking the agreement checkbox during registration — carries the same legal force as a handwritten signature. Sections 6 to 8 of that Act give legal recognition to electronic documents, electronic data messages, and electronic signatures, so your bookings, confirmations, and this agreement are valid and enforceable, and may be admitted as evidence.

2. Booking & Appointments

Appointments booked through our platform are subject to barber availability. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, and we will notify you as soon as possible when this happens.

• Please arrive on time for your scheduled appointment.
• Late Arrival Policy: if you have not arrived within 30 minutes of your booked time, the appointment is considered void and marked as No-Show. The 50% down payment is not refunded.
• Repeated no-shows may result in restricted booking privileges.
• Cancellation Policy: Once you cancel a booking, the 50% GCash down payment is non-refundable, and the cancelled booking can no longer be used to choose a new date or time.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Accessing another person's account without permission, or interfering with this website's systems or data, is a criminal offense under Republic Act No. 10175 (Cybercrime Prevention Act of 2012), which penalizes illegal access, data interference, computer-related fraud, and computer-related identity theft. We will report such acts to the proper authorities.

4. Pricing & Payments

Service prices are displayed at the time of booking and may change without prior notice. Any promotions or discounts are subject to their own specific terms.

Payments are processed online through GCash via our licensed payment provider, Xendit. We do not collect or store your GCash credentials, PIN, or card details — these are handled entirely by the payment provider. Your rights as a financial consumer in these transactions are protected under Republic Act No. 11765 (Financial Products and Services Consumer Protection Act of 2022), which guarantees fair treatment, disclosure and transparency, and access to redress mechanisms.

A booking is confirmed only once payment is successfully completed. If a payment fails or is cancelled, the reserved time slot is released and made available to other customers.

5. Conduct

We expect all customers to treat our staff and other customers with respect. We reserve the right to refuse service to anyone who behaves inappropriately.

6. Your Rights as a Consumer

Your rights are protected under Republic Act No. 7394 (Consumer Act of the Philippines), which prohibits deceptive, unfair, and unconscionable sales acts and practices, and requires honest disclosure of the price and nature of services offered.

As an online business, we are also bound by Republic Act No. 11967 (Internet Transactions Act of 2023), which took full effect on 20 June 2025 and applies to internet transactions where a party is situated in the Philippines. Under this Act, we commit to:

• Accurately indicate the price of every service offered on this platform;
• Perform and complete each booked service according to the terms shown at the time of booking;
• Provide services of the same type, quality, and description as advertised; and
• Accept primary liability for indemnifying you in civil or administrative actions arising from a transaction made on this platform.

Complaints regarding online transactions may be brought before the E-Commerce Bureau of the Department of Trade and Industry (DTI), which the same Act created.

7. Governing Law and Jurisdiction

These Terms & Conditions, and any dispute arising from your use of this website or our services, are governed by and interpreted in accordance with the laws of the Republic of the Philippines. In particular, this platform observes:

• Republic Act No. 10173 — Data Privacy Act of 2012 (see our Privacy Policy);
• Republic Act No. 8792 — Electronic Commerce Act of 2000;
• Republic Act No. 11967 — Internet Transactions Act of 2023;
• Republic Act No. 7394 — Consumer Act of the Philippines;
• Republic Act No. 11765 — Financial Products and Services Consumer Protection Act of 2022;
• Republic Act No. 10175 — Cybercrime Prevention Act of 2012; and
• Republic Act No. 386 — the Civil Code of the Philippines, Article 1159 of which provides that obligations arising from contracts have the force of law between the contracting parties and must be complied with in good faith.

Any action arising from these Terms shall be filed exclusively with the proper courts of Las Piñas City, Metro Manila, to the exclusion of all other venues.

8. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). For this policy, Plakado Barbershop acts as the Personal Information Controller.

1. Information We Collect

When you create an account, we collect your full name, email address, phone number, and password. When you book a service, we may also store your appointment history and preferences.

We collect only what is necessary for the purposes described below, consistent with the principle of proportionality under Section 11 of the Data Privacy Act.

2. How We Use Your Information

• To create and manage your account.
• To process and confirm your bookings.
• To send appointment reminders and account-related notifications, including one-time verification codes sent to your email.
• To improve our services based on booking trends and feedback.

3. Legal Basis for Processing

Under Section 11 of the Data Privacy Act, all processing of your personal information adheres to the principles of transparency, legitimate purpose, and proportionality. We tell you what we collect and why, we collect it for declared and lawful purposes only, and we limit it to what is adequate and necessary.

Under Section 12 of the same Act, we process your personal information on the following lawful bases:

• Your consent, which you give freely when you register and tick the agreement checkbox;
• Fulfillment of a contract with you — namely, the booking and delivery of the service you reserved; and
• Compliance with a legal obligation to which we are subject.

4. How We Protect Your Information

Your password is stored securely using one-way hashing and is never shared or readable by our staff. In keeping with Section 20 of the Data Privacy Act, we maintain reasonable and appropriate organizational, physical, and technical security measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.

5. Sharing of Information

We do not sell or rent your personal information to third parties. Information may be shared only:

• With our staff and barbers, as needed to fulfill your bookings;
• With Xendit, our licensed payment service provider, solely to process your GCash payment; and
• When required by law, or by a lawful order of a court or government agency.

6. Your Rights as a Data Subject

Section 16 of the Data Privacy Act guarantees you the following rights over your personal information, which we honor in full:

• Right to be informed — to know whether your personal data is being processed, and for what purpose;
• Right to access — to obtain a copy of your personal data and details of how it is being processed;
• Right to object — to refuse processing where it is not compatible with your consent or the law;
• Right to rectification — to dispute and correct inaccurate or outdated information;
• Right to erasure or blocking — to request removal of data that is unlawfully obtained, outdated, or no longer necessary;
• Right to damages — to be indemnified for harm suffered due to inaccurate, false, unlawfully obtained, or unauthorized use of your personal information; and
• Right to data portability — to obtain your data in a commonly used, electronically readable format.

You may exercise any of these rights at any time through your My Profile page, or by contacting us using the details below.

7. Data Breach Notification

Should a security incident occur that compromises your sensitive personal information and places you at real risk of serious harm, we will notify both the National Privacy Commission and the affected users, as required by Section 20 of the Data Privacy Act and NPC Circular No. 16-03.

8. Data Retention

We keep your personal information only for as long as your account remains active or as needed to provide our services, and thereafter only for the period required by law. You may request deletion of your account and its associated data at any time.

9. Regulatory Oversight and Complaints

If you believe your data privacy rights have been violated, you may contact us first so we can address it. You also have the right to lodge a complaint directly with the:

National Privacy Commission (NPC)
5th Floor, Philippine International Convention Center,
Vicente Sotto St., Pasay City, Metro Manila 1307
Website: privacy.gov.ph  •  Email: info@privacy.gov.ph

10. Changes to This Policy

We may revise this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.